Featured image by Robert Ruggiero.
• ADA Compliance Facility Reviews
All businesses have a legal obligation to comply with the ADA. Performing a compliance review, before receiving a complaint, is smart business.
• Litigation Support
When you receive a complaint under the ADA, don’t automatically accept the allegations. Tell your lawyer to call us. A thorough, professional review can mitigate your liability and required modifications.
Stein Consulting is a small business that is dedicated to providing the highest quality, confidential expertise to our clients. We voluntarily sign non-disclosure agreements (NDAs), as we often provide litigation support. Legal counsel seek us out to defend what are frequently “drive-by complaints.” A drive-by complaint is a common tactic of law firms generating fees by performing surprise inspections of parking lots.
On behalf of businesses facing ADA-related legal action, Stein Consulting conducts expert, independent inspections. These evaluations serve two critical purposes: they provide a factual basis to confirm or refute the allegations, and they offer practical guidance for achieving compliance and resolving the matter efficiently. A separate, in-house report prepares a business for when (not if) another complaint happens.
• Preparation for Accessibility at Special Events and Sports Events
Spectators and fans can be any age, and can have any level of physical or mental ability. Even if your facility was built to be ADA-compliant, additions or changes made for an event can take the facility out of compliance. For example, moving a trash can closer to the door of a restroom uses clear floor space that people with disabilities need.
• On-Site Consultation During Special Events, Sports and Entertainment
Going beyond the built environment, people with disabilities will always remember and react to how they are treated. Ensure that your staff know what to do, what to say, and more importantly, what not to do or say.
• Staff Training on ADA Issues and Customer Service
Good customer service is priceless. Spend some much-needed resources to guarantee your staff is prepared to welcome everyone.
• Employment Consultation on ADA-Related Issues
Employment discrimination against individuals with disabilities is unlawful. These cases can become extremely costly and detrimental to your organization. Your supervisors and HR team will benefit from ADA training customized to your workplace.
• Consultation on Programmatic and Policy Issues
The ADA is not just about bricks and mortar. How you direct your employees’ performance when they interact with people with disabilities is critical – whether they are fellow employees, customers, or guests.
• Transition Plans
State and local governments, and publicly-funded entities with 50 or more employees, must have an active transition plan and an ADA coordinator. Let us help you.